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Amazon is the second largest online retailing giant that offers a wide array of products and delivers internationally. Amazon has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India, and Mexico. In 2016, Dutch, Polish, and Turkish language versions of the German Amazon website were also launched. Amazon also offers international shipping of some of its products to certain other countries.
Amazon’s product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games.
Payments, Shipping and After Sales:
Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. Customers may comment or vote on the reviews, indicating whether they found a review helpful to them.
Almost all merchants in amazon have customers service that can attend to client’s needs, complains etc.
They offer after sales services as well which includes: returns, repairs, warranty and customer service. Although individual merchants may or may not offer these kinds of services.
About 95% Of the world is served by amazon shipping.
Amazon also accepts most methods of payments except Cash on Delivery. This includes All major VISA and Mastercard credit cards, PayPal, Amazon Cards and even company credit lines.